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Refunds & Exchanges

Returns

Our policy lasts 30 days since the sale of the product. If 30 days have gone by since your purchase, we cannot offer you a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase with your order number.

Unless otherwise stated, specials, promotions or any products that are purchased using an incentive or coupon code are not eligible for return or exchange. 


Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 weeks.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wailanijewelry.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jessica@wailanijewelry.com and send your item to:

Wailani Jewelry & Beauty
Exchange Department
PO Box 4356
West Hills California US 91308

Shipping
Customers that choose to exchange or return merchandise are responsible for the shipping cost of returning product and the shipping cost of new product, unless Wailani Jewelry & Beauty shipped merchandise other than the merchandise stated on the original order.  To return your product, you should mail your product to:

Wailani Jewelry & Beauty
Returns Department
PO Box 4356
West Hills California US 91308

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.